Customer Service Representative (CSR) - GraPARI Airmadidi (Remote/Hybrid)

Join Infomedia Nusantara as a Customer Service Representative (CSR) for GraPARI Airmadidi, Indonesia’s leading digital platform for insurance and financial services! In this exciting role, you’ll play a pivotal part in delivering exceptional customer service and support, ensuring our clients receive the best experience possible. With a focus on remote and hybrid work, you’ll have the flexibility to work from anywhere while contributing to our growing team.

As a CSR, you’ll be the first point of contact for our clients, handling inquiries, complaints, and requests with professionalism and empathy. You’ll use tools like Zendesk, Salesforce, and WhatsApp Business to manage customer interactions efficiently. This role offers a dynamic environment where your skills and dedication will directly impact our clients' satisfaction and our company's success.

GraPARI Airmadidi is committed to innovation and excellence, and we’re looking for a CSR who is passionate about customer service and eager to grow with us. If you’re ready to make a difference, we’d love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and requests with professionalism and empathy.
• Use Zendesk, Salesforce, and WhatsApp Business to manage customer interactions efficiently.
• Provide accurate and timely information to customers.
• Resolve customer issues and escalate complex problems to the appropriate teams.
• Monitor and analyze customer feedback to improve service quality.
• Maintain a high level of customer satisfaction and loyalty.
• Collaborate with other departments to ensure seamless customer service.
• Adhere to company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficiency in Indonesian and English.
• Experience with CRM systems like Salesforce or Zendesk.
• Ability to work in a fast-paced and dynamic environment.
• Willingness to work remotely and/or in a hybrid model.
• Bachelor’s degree in Business Administration, Communication, or a related field.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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