Front Office Leader / Supervisor

Join Solaris Hotel in the vibrant heart of Kuta, Bali as a Front Office Leader / Supervisor and take the helm of our guest experience operations. In this pivotal role, you will oversee the daily front desk operations, ensuring seamless check-ins, check-outs, and guest satisfaction. With your leadership, we'll maintain our reputation as a premier hotel in Bali, known for exceptional service and warm hospitality.

As a Front Office Leader at Solaris Hotel, you'll be the backbone of our guest services team. You'll manage a team of front desk agents, coordinate with housekeeping, dining, and other departments to deliver a flawless guest experience. This role offers a dynamic work environment, where you'll be part of a passionate team dedicated to making every guest feel at home.

If you're a seasoned professional with a passion for hospitality and a knack for leadership, we invite you to apply for this exciting opportunity at Solaris Hotel, Kuta, Bali.

📋 Tanggung Jawab Pekerjaan

• Oversee daily front desk operations, ensuring efficient check-ins and check-outs.
• Manage and mentor a team of front desk agents, fostering a positive and productive work environment.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest services.
• Handle guest inquiries and resolve issues promptly and professionally.
• Maintain accurate and up-to-date guest records using hotel management systems like PMS (Property Management System).
• Ensure compliance with hotel policies and procedures.
• Monitor and report on front desk performance metrics.
• Participate in training and development programs for front desk staff.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in front office leadership or hotel management.
• Proven track record of managing front desk operations in a high-volume hotel environment.
• Strong leadership and communication skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in using hotel management systems like PMS.
• Knowledge of hotel operations, including housekeeping, dining, and guest services.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced, team-oriented environment.

🛠️ Keahlian

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