Customer Support Specialist II

Coinbase · 📍 Manila, Philippines · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
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Coinbase is looking for a dedicated Customer Support Specialist II to join our team in Manila, Philippines. In this role, you will be the primary point of contact for our customers, providing exceptional support and ensuring their satisfaction.

As a Customer Support Specialist II, you will have the opportunity to work in a dynamic and fast-paced environment, where your skills and expertise will be crucial in delivering outstanding customer service.

If you are passionate about helping others and have a strong desire to excel in customer support, we encourage you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Provide timely and accurate responses to customer inquiries through various channels, including email, phone, and live chat.
  • Resolve customer issues and complaints in a professional and efficient manner.
  • Assist customers with account-related queries and transactions.
  • Educate customers about Coinbase products and services.
  • Monitor and analyze customer support metrics to identify areas for improvement.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Stay up-to-date with industry trends and best practices in customer support.
  • Participate in team meetings and contribute to the development of customer support strategies.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in Business Administration, Communications, or a related field.
  • Minimum of 3 years of experience in customer support or a related role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Proficiency in English, both written and spoken.
  • Familiarity with customer relationship management (CRM) software.
  • Ability to work in a fast-paced and deadline-driven environment.
  • Strong attention to detail and accuracy.

    • 🛠️ Keahlian

    Customer serviceproblem-solvingcommunicationCRM softwaremultitaskingtime management
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